1. How can I place an order from a catalogue at E4mall.com?
Order online (recommend): The first thing you need to do is to register your account at E4mall.com. There is no cost to register. Once registered, you will be able to order online. Simply click on "ADD TO CART" button, and that will take you to our web-based ordering system. It's quick, easy and safe to order wholesale clothes from us. Our web site is secure and no one else will be able to access your confidential information. After you place your on-line wholesale order, we will send order confirmation to your e-mail address so that you know we've received your order.
Order by Email: you can also order our products by Email or Contact us, please kindly tell us the model, size, color, and your personal information.
2. How do I create an account?
2) Enter your Shipping Information.
3) Click the button of "submit".
Then simply follow the prompts to complete setting up your account. It's Free. Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
3. Can I make a change to a backordered item in my order ?
To make changes to backordered items, please tell us the order number, items model, size and color you want to change by email and we will assist you.
4. My order Status is "Pending"? what does that mean, and how can I check the status of my order?
To check the status by your mail or Internet. Just click My Account link at the top of the website. Please remember that you must be a registered customer and signed in to your account. To check the status of your order by email, please click here. All Order status on our website :
Processing : We are waiting for your payment
Delivered : We have sent the goods and the tracking number to you
Completed : You have received all the goods
Invalid : The order is invalid
5. When will my order ship and what are my shipping charges?
Shipping charges will vary depending on the weight of your order, the destination country and the shipping method that you selected. Once the order was shipped, a tracking number will be email to you.
Notice: Most Express Company charge base on each 0.50kg, and the FIRST 0.5kg is extremely expensive, please buy moderate quantity to save your average shipping cost.
6. How can I find out where my package is?
Please click on the link below to find out more.
http://www.ems.com.cn/english-main.jsp
7. My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 48 to 72 hours after you receive your shipping confirmation email. If 72 hours have passed and you're still unable to track your order, please contact us here
8. What are my payment choices?
Please see our Payment for complete details regarding our payment information and methods. Please note that we will not ship your order until we receive payment from you.
9. Do you offer dropshipping?
We do offer dropshipping. If you are a wholesaler, we can send the products to your customers directly.
10. What is the return policy?
All designers are quality guaranteed. However,if you find some defective item(s) in your received order please inform us within 3 working days to ask for exchange or refund. Remember that all items must be returned unworn, with all tags still attached and in the original packaging it arrived in. When we receive the returned item(s) we will arrange the exchange/refund ASAP.
